Welcome to Iceworld Olympic Ice Rinks!  By selecting the “I agree” checkbox and paying the relevant booking fee, or by entering any Iceworld Olympic Ice Rink, You (hereinafter called “the Skater”) will enter into a binding agreement (“agreement”) with Ice Skating Queensland Inc trading as Iceworld Olympic Ice Rinks (hereinafter called “the Venue”) and will be bound by the following terms and conditions of entry.  These conditions of entry draw inspiration from the Venue’s commitment to providing an experience that is safe, fun, honest, kind and bold.  

Terms and Conditions of Entry

  1. In this agreement, the following words shall have the following meanings:
    • “Conditions” shall mean these terms and conditions of entry;
    • “Premises” shall mean the premises (including the ice rink) at 2304 Sandgate Road, Boondall and 1179 Beaudesert Road, Acacia Ridge, Queensland; and
    • “ACL” shall mean the Australian Consumer Law as set out in the Schedule 2 of the Competition and Consumer Act 2010.
  2. If the Skater has made the online booking on behalf of another person then the Skater enters into this agreement as the authorised agent of the other person and agrees on behalf of the other person to be bound by these Conditions.
  3. This agreement is governed by the laws of the State of Queensland.
  4. Ice skating is a difficult activity that involves a significant degree of physical exertion and skill and requires practice in order to become competent.
  5. Ice skating, or any activity performed on an ice rink, is inherently dangerous and involves a not insignificant risk of injury and even death. Ice skating injuries can include injuries to the head, hands, wrists, knees and ankles along with lacerations. If you have a pre-existing medical condition, it is important that the Skater seek medical advice prior to engaging in the activity.
  6. Ice skating is not recommended for pregnant women, any person with a heart condition or any person with an existing injury.
  7. The Skater is responsible for their own safety while at the premises and on the rink. The Skater acknowledges that it is their responsibility to maintain control of their speed and direction and, most importantly, to skate within their own level of skill and ability.
  8. Minors must always be supervised by an adult. If the Skater is accompanied by a minor, the Skater agrees to supervise the minor at all times and acknowledges that the Venue is not responsible for the supervision and safety of the minor.
  9. The Venue strongly recommends that minors wear a well-fitted bike helmet, ice hockey helmet or ski helmet.
  10. Ice rinks are cold environments with air temperatures as low as 4 degrees Celsius. The Skater acknowledges this and agrees to wear appropriate clothing.
  11. In the event of injury, the Skater authorises the Venue to take all steps it considers reasonably necessary to protect the Skater’s health and welfare in the event of injury (including the provision of first aid treatment, arranging medical treatment and/or calling emergency services including the Queensland Ambulance Service) and agrees to be responsible for the cost of those services and to reimburse the Venue for any costs incurred by it in the course of protecting the Skater’s health and welfare.
  12. In the event of an accident or injury, the Skater should present themselves to staff so that a trained First Aid person may assess them.
  13. The Venue accepts no responsibility for the loss, damage or theft of the Skater’s personal belongings, and the Skater agrees to be solely responsible for the safety of any belongings including personal skates brought to the premises.
  14. To the fullest extent permitted by law, the Skater waives all of their legal rights of action against, and fully releases the Venue (including all officer bearers, employees or agents of the Venue) from and against any and all liability, loss, cost, claim, suit or action of any kind whatsoever, whether in law, equity or otherwise, arising directly or indirectly out of or in connection with any loss, injury or death suffered by the Skater (or any other person) while present at the premises (including but not limited to ice skating or any other activity on the ice) irrespective of whether or such loss, injury or death is caused by any negligence or tortious act or omission, breach of duty, breach of contract, breach of statutory duty or breach of a consumer guarantee imposed by the ACL on the part of the Venue, its office bearers, employees or agents.
  15. The Skater acknowledges that section 139A of the Competition and Consumer Act 2010 permits suppliers of recreational services like the Venue to exclude, limit or modify the consumer guarantees that would otherwise be imposed by the ACL, and that paragraph 13 of these conditions might operate to exclude, limit or modify such consumer guarantees.
  16. The Skater acknowledges that ice skating is an inherently dangerous activity and fully accepts that that the they have agreed to undertake the activity freely and voluntarily at their own risk and with a full appreciation of the nature and extent of all the risks associated with participation in the activity including slips, falls, lacerations from skates, impact with other skaters, impact with the ice, impact with barriers and injuries to knees, ankles, wrists, elbows, the spine and the head.
  17. To the fullest extent permitted by law, the Skater agrees to indemnify and hold harmless the Venue, its office bearers, employees and agents, from and against any claims, actions or liability whatsoever arising directly or indirectly out of the injury or death to a minor who accompanied the Skater to the Venue or for whom the Skater was otherwise responsible for supervising at the time of injury or death irrespective of whether or not such injury or death was caused by any negligence or tortious act or omission, breach of duty, breach of contract or breach of statutory duty or breach of a consumer guarantee imposed by the ACL on the part of the Venue, its office bearers, employees or agents.
  18. The Skater will wear appropriate clothing and skates. The Skater acknowledges that speed skates are banned due to the risk posed by long blades.
  19. The Skater will not wear ice skates at any part of the premises other than the rink and the ground level.
  20. The Skater will only enter the ice rink when permitted to do so by the Venue staff. The Skater will not enter the ice rink when the ice cutting machine is present on the ice surface.
  21. The Skater will exit the ice rink when instructed to do so by Venue staff.
  22. The Skater will comply with all signage posted at the Venue and will cooperate with any instructions and requests made by Venue staff.
  23. The Skater is not permitted to bring their own food and drink inside the premises. The Skater is encouraged to bring their own reusable water bottle and use the filtered water fountains inside the premises.
  24. The Skater acknowledges that rental skates remain at all times the property of the Venue and must be returned to the Venue at the conclusion of the session or lesson.
  25. The Skater acknowledges that skater aids (such as Penguins) remain at all times the property of the Venue and must be returned at the conclusion of the session or lesson.
  26. If the Skater is accompanied by a minor, the Skater is responsible for ensuring that any rental skates used by the Minor are a proper fit.
  27. Noise-cancelling headphones of any kind are not permitted to be worn by the Skater while on the ice.
  28. The Skater is not permitted to consume alcohol while on the ice and must not skate while under the influence of either alcohol or drugs. The consumption of alcohol is restricted to licensed areas within the premises only.
  29. In accordance with Queensland’s smoking laws, the premises is strictly a non-smoking venue. Under the Tobacco and Other Smoking Products Act 1998, electronic cigarettes and vapes (regardless of whether they contain nicotine) are considered smoking products and are not to be used within the premises.
  30. The Venue is a regulated organisation under Queensland’s Child Protection Laws. Consequently:
    • Filming or photographing any minor without the express permission of the parent or legal guardian is prohibited; and
    • Any state of undress is prohibited outside the designated change rooms or toilets.
  31. In order to ensure the safety of the ice surface, the Skater is not permitted to take any form of food or drink onto the ice.
  32. No equipment is permitted to be taken onto the ice except for skater-aids as supplied by the Venue and wheelchairs during designated sections.
  33. The Venue encourages respectful and courteous behaviour. If the Skater engages in behaviour that is reckless, abusive or unsafe, or fails to comply with any of the Conditions (“unacceptable behaviour”), the Venue has the right to remove the Skater from the premises.  Further, if the Skater repeatedly engages in unacceptable behaviour, the Venue reserves the right to temporarily or permanently ban the Skater from the premises or any other premises operated by Ice Skating Queensland.
  34. Prior to being permitted entry to the Venue, the Skater must have paid the relevant fee in full.
  35. By paying for any session or lesson at the Venue, the Skater agrees to be bound by the Conditions.
  36. The Skater acknowledges that any entry or booking fee paid to the Venue is non-refundable and the Venue is not required to provide any refund or credit in the event that the Skater fails or is unable to attend the relevant session. Please see the Australian Consumer Law (https://consumer.gov.au/consumers-and-acl) for additional information.
  37. Ice Skating Queensland accepts a valid Queensland Government Companion Card as payment for the cardholder’s chosen carer, friend, family member or partner providing attendant care support. If the cardholder is unable to present their Companion Card on arrival, the carer will be charged the advertised entry fee for that session or lesson.
  38. Online bookings for general sessions (including group bookings) may be rescheduled if the request is made at least 24 hours before the relevant session. Requests may be directed to [email protected].
  39. The ACL provides a set of consumer guarantees which protect all customers when they buy products/services. If the ACL applies, then we cannot avoid the consumer guarantees that are imposed by the legislation. In the event of inconsistency between the Conditions and the ACL, the latter will prevail.
  40. Refunds, repairs, and replacements will be offered in accordance with ACL.
  41. Subject to paragraphs 13 and 14, any goods or services supplied by the Venue come with guarantees that cannot be excluded under the ACL. In the event of a major failure with any good or service, the Skater may be entitled to:
    • Cancellation of this agreement.
    • A refund for the unused portion or to compensation for the reduced value of the cost of entry.
    • A refund or a replacement for a major failure of a good. If the good and/or service provided by the Venue does not amount to a major failure, the Skater is entitled to have the failure rectified within a reasonable period.
  42. Ice Skating Queensland is committed to ensuring the Skater’s privacy, and to promoting a culture of safety, honesty, and integrity.
  43. Ice Skating Queensland reserves the right to collect personal or sensitive information but shall only collect information that is reasonably necessary for or directly related to the delivery of its programs or obligations. Ice Skating Queensland will undertake every effort to ensure that the collection of this information is as unobtrusive as possible and will advise, wherever required, the purpose of the information collected.
  44. Ice Skating Queensland takes all reasonable steps to protect the personal information it holds from misuse, loss, unauthorised access, modification, or disclosure. While Ice Skating Queensland undertakes due diligence with respect to third party service providers, Ice Skating Queensland is not responsible for data breaches or misuses related to third party service providers.
  45. The Skater consents to the Venue sending them email marketing in compliance with the Spam Act 2003 and the Competition and Consumer Act 2010.
  46. This section only applies to Skaters who participate in the Aussie Skate School program at premises operated by Ice Skating Queensland.
  47. Registration must be completed by an adult and via the online booking system as supplied by Ice Skating Queensland. Adults registering a minor must be the legal parent or guardian of the minor.
  48. All registrations require immediate payment to secure the place in the selected lesson. Payment may be in the form of a valid Fair Play Voucherin the name of the Skater being registered.
  49. Places secured in Aussie Skate™ School lessons are non-transferable.
  50. Aussie Skate™ School lessons are offered on a first come, first served basis until each individual class reaches its capacity. Ice Skating Queensland reserves the right to offer existing or previous customers exclusive pre-sale access. Class sizes vary by level and age of Skaters and will be maintained to provide a safe and enjoyable experience for all Skaters.
  51. If the Skater misses out on registering in their preferred lesson, the Skater will be offered the opportunity to join a wait list. When a space becomes available in the desired lesson, a space will be offered in order of joining the wait list with a 24 hour window to accept that available space.
  52. Aussie Skate™ School prices include free hire of Iceworld rental skates for each lesson. This includes a limited stock of hockey skates. No discounts are available to Skaters wishing to use their own skates. The Skater must return rental skates at the conclusion of each lesson.
  53. New Skaters should register in the Test level that best describes their current abilities. Please refer to au/skate-school/levelsto determine the most appropriate level. Returning Skaters should register in the Test level immediately above their most recent Aussie Skate™ badge.
  54. If the Skater is deemed to have registered in the wrong level, and there are no vacancies in the correct level at a time and venue convenient to the Skater, a credit will be provided.
  55. Missed lessons: please ensure that the Skater is available to attend all the lessons on the selected day as no refunds will be given for missed lessons. Make-up vouchers may be issued for missed lessons due to unforeseen circumstances. Make-up vouchers will only be provided after the missed lesson.
  56. Late enrolments: there are no discounts for late enrolments but make-up vouchers may be issued upon request. Late enrolments will not be accepted after the first two lessons unless the Skater is a returning Skate School customer and has completed Aussie Skate™ Test 2.
  57. Make-up Vouchers are only redeemable in lessons with vacancies. The Venue will not permit any make-up vouchers to be redeemed in lessons at capacity. Make-up vouchers are non-transferable.
  58. Skaters enrolled in Ice Hockey Skills are encouraged to wear hockey padding and bring their own hockey stick but it is not a requirement.
  59. Refunds will only be given if requested prior to the commencement of the Term or block of lessons registered in, or due to medical reasons including injury or illness with a supporting medical certificate. Refunds may be prorated based on the number of lessons the Skater will subsequently miss.
  60. This section only applies to Skaters who participate in ISQ Figure Skating sessions.
  61. Figure Sessions are only available to Skaters that hold current ISQ Membership or are receiving a private skating lesson with an APSA Accredited Coach who has received written approval to operate at Iceworld Olympic Ice Rinks.
  62. Figure Sessions may be further restricted to Skaters who have achieved a minimum or maximum Test level.
  63. The Skater, or their legal parent or guardian if the Skater is a minor, acknowledges that the Accredited Coach is a private operator and Ice Skating Queensland is not responsible for the terms and conditions that the Accredited Coach might impose.
  64. During Figure Sessions the only equipment permitted on the ice is a fixed or free harness being operated by an Accredited Coach who holds current Harness Qualifications as recorded by the Australian Professional Skaters’ Association.
  65. Skaters wishing to practice their program with music must wear a high-vis vest. All other Skaters must give way to a Skater wearing a high-vis vest.
  66. Ice Skating Queensland is a regulated organisation under Queensland’s Child Protection laws. As such, all lyrical music played must be suitable for minors.
  67. When preparing for a jump or spin, the Skater is responsible for ensuring that it is safe to do so and they are sufficiently clear of other skaters to safely attempt the jump or spin.
  68. Keep the ice free: Skaters taking a break or in dialogue with their coach are encouraged to exit the ice rink or stand next to the barriers.
  69. Disability sessions are only available to Skaters with a disability and their carers.
  70. Wheelchair users must be accompanied on the ice by a Skater to push the wheelchair.
  71. Online bookings are required for entry to Disability sessions due to strict session capacities.
Last Updated: December 3, 2024

Our Facilites

  • Olympic
    size rink
  • Skate
    shop
  • Coffee
    Shop
  • Ice
    sports
  • Function
    spaces
  • Birthday
    parties

What others are saying about IceWorld

I took 2 teenage girls to Iceworld recently and we all had a wonderful time. I’m 48 years old and haven’t ice skated for years and even I had a go. The lady at the front desk was very helpful and the food in the shop was good too and the supervisors on the ice were very good at helping kids and adults to get back in their feet when they fell over. I love the little Penguins for hire for the little kids. Very cute! All in all a great day out!

I couldn’t ask for a more efficient service. A big Thankyou to the staff who helped get my daughters skates so quickly and fitted to perfection. I have one happy girl again. Due to a very quick growth spurt from my daughter, time of the ice due to injury, new skates were needed quickly and you guys delivered!! She loves them!

We come weekly to bring my son (8 years old) skating and every week, regardless of when we come, the staff are always fantastic! He has an absolute ball and has a real passion for skating. Thank you to all the staff who take the time to talk to him, give him pointers or even just let him skate around the rink with them. I’ve never seen him so passionate about a sport or activity. Keep up the fantastic work and please pass our thanks on to all the staff.
Amazing and outstanding service, I had my sons bday accidentally booked it at Boondall and I didn’t realise. They accommodated us at last minute to make our sons day. Thank you to all the staff!
We had our daughters birthday at Ice World today and it was fabulous. They took a lot of care of each of the participants, including 2 little ones. We would highly recommend it and will be back again soon.
The fact is that from the time you walk into the rink time you go home the staff look after you and your kids always willing to help smiling face great atmosphere great place and after 27 years it hasn’t changed still feels like going home thank you guys for a wonderful night this time with my kids and grandkids
The staff were great last week with helping my 4 and 7 year old grandsons fit their skates. Their second time. The 4yo loved the penguin and felt so proud. This week my 13 and 15 year old grandkids, also their second time, improved out of sight. Hot chips were so yummy!
One of the best places to go to! Staff there are so good and always willing to help, very friendly and I can’t recommend this place any more! I will definitely be returning in the near future!
We had amazing 10th Birthday at Iceworld yesterday. I emailed the manager during the week to ask if my daughter and husband could have the ice for themselves for a father and daughter dance, they allowed us this with out question. Thank you. You all turned a sad time of lives into a special memory. We are forever grateful.
I love this place.. Lovely staff and love the ice. After being in Toronto at Christmas I remembered how much I love to skate even though I’m not very good.. It’s awesome to watch all the really good regulars! I hope one day I can be that awesome. So so grateful for Boondall IceWorld in sunny, hot Brisbane. Keep up the good work guys.

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